Privacy Policy

1. Information We Collect
We may collect the following types of information:

• Business & Contact Information: Name, company name, email address, phone number, billing and shipping addresses.

• Transactional Data: Purchase history, order details, and payment-related information (processed securely through Viva.com – we do not store full credit or debit card details).

• Account Information: If you create an account with us, we may collect login credentials and profile preferences.

• Technical Data: IP address, device type, browser type, operating system, and website usage through cookies and analytics tools.

• Professional Information: Details voluntarily provided for quotations, service requests, or participation in training, events, and technical support.

2. How We Use Your Information
We use your information to:

• Process and deliver orders for scientific instruments, consumables, and services.

• Provide certified technical and scientific support.

• Communicate about quotations, contracts, training, and service requests.

• Improve our website, customer service, and technical offerings.

• Send marketing communications (only if you have provided consent).

• Comply with applicable laws and regulations.

3. Legal Basis for Processing (GDPR)
If you are located in the EU/EEA, we process personal data based on:

• Performance of a contract (e.g., processing an order).

• Legitimate business interests (e.g., improving services, responding to inquiries).

• Compliance with legal obligations.

• Your consent (e.g., for marketing communications).

4. Payment Processing
All online payments are securely processed via Viva.com, a PCI-DSS compliant payment gateway. Pegasus does not store or process your full payment card information.

5. Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality, enhance user experience, and analyze traffic. You can adjust your cookie preferences in your browser settings.

6. Sharing of Information
We do not sell or rent personal information. We may share data only with:

• Service Providers: payment processors, logistics partners, IT providers.

• Affiliates & Partners: trusted manufacturers and collaborators (e.g., Agilent Technologies, Eppendorf, Mettler Toledo, etc.) when necessary to provide support or services.

• Legal Authorities: when required by law, regulation, or to protect our rights.

7. Data Retention
We retain personal data only for as long as necessary for the purposes outlined here or to meet legal and regulatory requirements.

8. Data Security
We apply strict organizational and technical measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

9. International Transfers
Where necessary, data may be transferred to trusted partners outside Greece or the EU, always with appropriate safeguards in place (e.g., Standard Contractual Clauses).

10. Your Rights
You may have the following rights under the General Data Protection Regulation (GDPR):

• Access, correct, or delete your personal data.

• Object to or restrict certain processing activities.

• Request data portability.

• Withdraw consent for marketing communications at any time.

• File a complaint with a supervisory authority (e.g., Hellenic Data Protection Authority).

Requests can be sent to the contact details below.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Effective Date.”

13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Pegasus Scientific and Laboratory Equipment
Email: info@pegasus-united.com
Phone: (+30)2106000112